LCMS: A Critical Investment for Learning

lcms is critical blog header
In today’s fast-paced world, the global economy is in a state of flux, and economic uncertainty and volatility are at an all-time high. The need for agility and adaptability is greater than ever, making it essential for organizations to invest in learning and development (L&D) to remain competitive and keep up with the pace of intelligent content development.

However, in times of economic uncertainty, tight budgets, and the need to trim costs can make it difficult for L&D teams to secure learning and development budgets or justify buying a Learning Content Management System (LCMS). The LCMS, or also known as a CCMS, has become a game-changer for learning, and it’s essential to understand why investing in an LCMS is more critical now than ever before.

According to Deloitte research, although 93% of business leaders say using technology to improve outcomes and team performance is vital for business success, there’s a massive readiness gap. In the face of uncertainty, many are cautious about investing, and just 22% are ready to embrace tech-related opportunities.

Here are the top 3 reasons why investing in an LCMS is crucial:
1. Embracing Intelligent Content Strategy: Taking a Crawl, Walk, Run Approach
One of the challenges that content teams face is keeping up with the pace of intelligent content development. Intelligent content is a type of content that is structured, modular, reusable, and semantically rich. It is designed to be easily discoverable, adaptable, and personalized. Intelligent content can help organizations improve their content creation, management, and delivery processes, and provide better customer experiences across multiple channels and devices. However, implementing an intelligent content strategy can be a daunting task, especially for organizations that have a large amount of unstructured content, legacy systems, and siloed teams. To overcome these challenges, organizations should take a crawl, walk, run approach to embrace intelligent content strategy.
xyleme time to value bar chart: roi
Copyright 2023: Xyleme Time to Value Chart
Focus on the Business Value:
The first step in embracing intelligent content strategy is to focus on business value. Intelligent content should not be an end, but a means to achieve your business objectives. Therefore, you should align your intelligent content initiatives with your business outcomes, such as revenue growth, cost reduction, customer satisfaction, or brand awareness. To measure the business value of your intelligent content initiatives, you should define relevant metrics, such as conversion rates, engagement rates, retention rates, or referral rates. You should also establish a feedback loop that allows you to continuously improve your intelligent content strategy based on user feedback, analytics, and market trends.
Start from where you are, not where you want to be!
The second step in embracing intelligent content strategy is to assess your current content ecosystem. This includes identifying your content types, formats, sources, and channels, as well as your content creation, management, and delivery processes. You should also evaluate your content governance, metadata, taxonomy, and analytics capabilities. This assessment will help you understand your content strengths, weaknesses, opportunities, and threats. It will also help you identify your content priorities, goals, and metrics. Based on this assessment, you can develop a roadmap for your intelligent content strategy that aligns with your business objectives, user needs, and technology capabilities.
Start Small
The third step in embracing intelligent content strategy is to start small. Instead of trying to tackle all your content at once, focus on a specific content type, channel, or process that has the highest business value and user impact. This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign. By starting small, you can test and learn your intelligent content approach, and iterate based on feedback and results. You can also demonstrate quick wins and build momentum for your larger intelligent content initiatives.
2. Doing More with Less

As content teams shrink, it’s becoming more important than ever to optimize and drive efficiencies for content creation and distribution. Investing in technology that can streamline content creation and distribution processes, personalize the learner experience, and repurposes existing content can help organizations deliver high-quality content that resonates with their audience and achieves the desired outcomes.

Improving Teamwork and Collaboration

An LCMS can improve teamwork and collaboration by providing a centralized platform for creating and sharing learning content. This enables teams to work together on creating content, review and approve it, and make updates as needed. The LCMS also provides a way for teams to collaborate on training initiatives, ensuring that everyone is on the same page and working towards the same goals.

Enhancing Personal Capabilities

An LCMS can also help teams improve their personal capabilities by providing them with more time to focus on high-value cognitive tasks such as creativity, ideation, and innovation. By automating the creation and delivery of training content, workers can spend less time on administrative tasks and more time on tasks that require critical thinking and problem-solving skills.

Enabling Future Trends

Workplace technologies such as LCMS will play a significant role in enabling other trends in the workplace, such as worker data, workforce ecosystems, and the future of work. By providing a centralized platform for managing and delivering training content, an LCMS can help organizations collect and analyze data on employee performance, identify skill gaps, and develop targeted training initiatives. It can also help organizations build a more flexible and adaptable workforce by providing employees with the skills they need to succeed in an ever-changing work environment.

deloitte insights chart — survive, thrive & drive
Source: Adapted from Deloitte insights.
3. Visibility into Content Performance and Data/Analytics

Investing in technology that can help track and analyze content performance is essential for driving strategic initiatives for the company. By analyzing data and gaining visibility into content performance, companies can make informed decisions about their content strategy, identify which types of content are resonating with their audience, and create more of that content.

As we move from the information age to the imagination age, technology is evolving from helping workers produce outputs to enabling humans and teams to focus on outcomes. These outcomes have downstream effects on customers, product quality, site safety, the environment, and beyond. Realizing this value requires organizations to move away from outdated views of technology as a productivity enhancer and embrace the potential of intelligent technologies to enable human and team impact, powered by technology.

Invest in Cross-Functional Relationships

In today’s interconnected world, success often depends on the ability to collaborate across departments and functions. L&D leaders can play a crucial role in fostering these relationships by creating opportunities for employees to work together on projects and initiatives.

By bringing people together from different areas of the business, L&D can help break down silos and promote a culture of collaboration. This can lead to more innovative solutions, better decision-making, and a stronger sense of community within the organization.

Improve Your Data Literacy

As businesses become more data-driven, it’s essential for L&D leaders to improve their data literacy skills. This means understanding how to collect, analyze, and interpret data to make informed decisions.

By developing data literacy skills, L&D leaders can better understand the impact of their programs and initiatives. They can use data to identify areas for improvement, measure the effectiveness of training, and make data-driven decisions about future investments.

Additionally, data literacy can help L&D leaders communicate the value of their programs to stakeholders across the organization. By presenting data in a clear and compelling way, L&D can demonstrate the impact of their work and build support for future initiatives.

In conclusion, embracing intelligent content strategy, doing more with less, and gaining visibility into content performance and data/analytics are essential in today’s fast-paced world. Investing in a LCMS/CCMS, can help organizations improve teamwork and collaboration, enhance personal capabilities, and enable future trends in the workplace. By embracing intelligent technologies such as an LCMS, organizations can empower their workforce to focus on outcomes and achieve greater success in the imagination age.

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As content demands increase, enterprise organizations struggle to deliver personalized content that provides their internal and extended workforce with the right content, in the right format, at the right time.  Here’s the thing — it doesn’t have to be this way! We’ve created a FREE library of assets to help you make the business case in your organization and finally achieve content unification.

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