Look through some of our
most frequently asked questions
Is Xyleme software installed or hosted?
The software is hosted. All Xyleme modules are offered as SaaS only.
Can I see the software on Xyleme.com?
We host periodic live product demos. Contact us today for a live demo of our product.
Can we buy Create and Syndicate separately?
Yes, the two modules are licensed separately. Create is used for authoring and publishing learning content. Syndicate is used for content delivery, is xAPI-enabled and has built-in analytics. Pricing is based on the number of Editors and Learners accessing the system.
What browsers do you support?
We support the latest versions of major browsers as well as iOS and Android devices.
Are there other recommended system requirements?
No. Xyleme is a hosted application, so users only need a current web browser to access the Xyleme platform.
How is versioning handled?
Whenever you check in content in Create or publish content to Syndicate, version history tracks the changes. At any time, you can roll back to a prior version if necessary.
How is metadata supported?
You can add unlimited metadata to any content object. A metadata vocabulary management capability allows you to define and maintain global metadata vocabularies. This allows users to pick metadata values from a list when creating content and when searching in Syndicate.
Do you support mobile-ready content?
Yes. Our web publishing templates are HTML5-compliant, built using responsive web design methods so content automatically adapts to the device characteristics. You can tailor these to meet your needs or build your own. Syndicate includes a native mobile App for iOS and Android that allows users to search, browse and experience content. This activity is tracked and reported.
With which learning management systems have you integrated?
We can integrate with any SCORM 2004 or 1.2 certified LMS and have successfully integrated with Cornerstone OnDemand, SuccessFactors, Saba, SumTotal, NetDimensions, Moodle and Blackboard and many others. We support two integration methods: traditional package deployment to the LMS or streamlined deployment via our Content Delivery Service.
Is Single Sign-On supported?
Yes, Single Sign-On, using SAML 2.0, can be used for seamless authentication and automatic account provisioning and group assignment.
Does Xyleme have an open API?
Yes, you can build or integrate your own learning apps with Xyleme’s REST-based API, which provides for user, group and content functions plus learning activity tracking.
Is Xyleme Tin-Can Compliant?
Yes, any learning activity related to content served from Syndicate will be tracked in the Learning Record Store using xAPI. You can also add statements to the LRS for your own learning activities. The xAPI can also be used to export statements to integrate with other business systems.
What is Xyleme’s Data Protection Policy?
You can read Xyleme’s data protection policy here.
What is required to configure the software?
Xyleme includes a comprehensive library of authoring and publishing templates that can be configured to a customer’s specific requirements. Themes and style changes for responsive web outputs are made in Create, as well as course sequencing rules. Print output designs for Word and PowerPoint are made directly in Word and PowerPoint templates.
How long does it take to implement the software?
Implementation time is unique to each customer. Your Customer Account Manager (CAM) will guide your team through the process to achieve short-term wins and long-term innovation, while offering best practices to increase user adoption and drive continuous improvement. Xyleme has developed a project framework based on Agile methods and years of successful implementations with organizations from many industries. It is designed to quickly mobilize a team of experts from Xyleme and your organization to identify and deliver learning content and strategy aligned to your business needs.
Is support included?
Yes. You will have regular checkpoints with your account manager plus access to our 24-7 support system and self-help tools including online help, eLearning and weekly live-learning sessions.
Xyleme connects with the tools & platforms you use every day. Xyleme works with enterprise organizations to create powerful solutions to complex business problems. Experts in our Professional Services team work with organizations to create tailored integrations to enhance their content technology stack. Find out more about out integration possibilities.
Sign up to receive monthly updates & exclusive content