FAQs

Is Xyleme software installed or hosted?
The software is hosted. All Xyleme modules are offered as SaaS only.

Can I see the software on Xyleme.com?
We host periodic live product demos. Contact us today for a live demo of our product.

Can we buy Create and Syndicate separately?
Yes, the two modules are licensed separately. Create is used for authoring and publishing learning content. Syndicate is used for content delivery, is xAPI-enabled and has built-in analytics. Pricing is based on the number of Editors and Learners accessing the system.

What browsers do you support?
We support the latest versions of major browsers as well as iOS and Android devices.

Are there other recommended system requirements?
No.  Xyleme is a hosted application, so users only need a current web browser to access the Xyleme platform.

How is versioning handled?
Whenever you check in content in Create or publish content to Syndicate, version history tracks the changes. At any time, you can roll back to a prior version if necessary.

How is metadata supported?
You can add unlimited metadata to any content object. A metadata vocabulary management capability allows you to define and maintain global metadata vocabularies. This allows users to pick metadata values from a list when creating content and when searching in Syndicate.

Do you support mobile-ready content?
Yes. Our web publishing templates are HTML5-compliant, built using responsive web design methods so content automatically adapts to the device characteristics. You can tailor these to meet your needs or build your own. Syndicate includes a native mobile App for iOS and Android that allows users to search, browse and experience content. This activity is tracked and reported.

With which learning management systems have you integrated?
We can integrate with any SCORM 2004 or 1.2 certified LMS and have successfully integrated with Cornerstone OnDemand, SuccessFactors, Saba, SumTotal, NetDimensions, Moodle and Blackboard and many others. We support two integration methods: traditional package deployment to the LMS or streamlined deployment via our Content Delivery Service.

Is Single Sign-On supported?
Yes, Single Sign-On, using SAML 2.0, can be used for seamless authentication and automatic account provisioning and group assignment.

Does Xyleme have an open API?
Yes, you can build or integrate your own learning apps with Xyleme’s REST-based API, which provides for user, group and content functions plus learning activity tracking.

Is Xyleme Tin-Can Compliant?
Yes, any learning activity related to content served from Syndicate will be tracked in the Learning Record Store using xAPI. You can also add statements to the LRS for your own learning activities. The xAPI can also be used to export statements to integrate with other business systems.

What is Xyleme’s Data Protection Policy?
You can read Xyleme’s data protection policy here.

Can I embed existing or external content in Xyleme?
Yes, you can easily import existing content into Xyleme Create using a variety of file formats, including Word documents, PowerPoint presentations, PDFs, and XML. Some interactive content authored in separate programs can also be embedded into Xyleme projects using iframes, web components, or html pages. Additionally, Xyleme Syndicate can host any content types for management, distribution, and analytics.

How does Xyleme support version control and content updates?
Xyleme uses a power version control system that allows you to easily manage updates and changes to your content. This system allows you to check-in/out projects and content components, track changes, review previous versions, and roll-back to previous versions when necessary. Additionally,

Xyleme keeps a full and immutable history on each project that supports document governance and compliance.

What kind of onboarding does Xyleme offer its customers?
Xyleme provides a comprehensive onboarding experience for its customers, ensuring a smooth transition to their platform. This includes a detailed project plan, regular check-ins with the customer, and training sessions for users to ensure they develop the expertise for a successful implementation.

Do you support API?
Yes, Xyleme provides a robust REST API to access content within Syndicate for customer-specific integrations. The API is well documented and Xyleme offers training and consulting to assist your organization get up to speed or assist in the integration.

What are the benefits of separating content from presentation?
First, reusability. Separating content from presentation allows for great reusability of content. With the content stored as individual components inside Xyleme Create, it can be reused and repurposed for various output formats, including print, web, mobile, eLearning, and more. This eliminates the need to create separate content for each output, saving time and effort.

Second, consistency. When content is separated from presentation, it is easier to maintain consistency across all output types and formats. Updates and changes can be made to the content in a single location, and those changes will be reflected across all outputs. This ensures that the content is accurate, both in terms of look and feel, and in the content itself.

Third, efficiency. Separating content from presentation can lead to greater efficiency in the content creation process. Writes and subject matter experts can focus on creating high-quality content without being bogged down by formatting and layout concerns. In turn, designers can focus on creating visually appealing layouts without having to worry about content. This can lead to faster turnaround times, a more efficient creation process, and a much more immediate update workflow.

What formats can you publish?
Xyleme supports a wide variety of output types and file formats, including:

• eLearning (HTML5, SCORM 1.2, SCORM 2004, AICC)
• Guides, User Guides, Handouts (Word Documents, PDFs, HTML5)
• Presentation Slides (PowerPoint presentations, PDFs, HTML5 / Online Slides)
• Performance Support (Word Documents, PDF, HTML5)
  Raw Data (XML + media)

How can authors collaborate in your system?
Xyleme includes robust collaboration features that allow team members to work together on content creation. These include real-time browser-based editing, content component level checking-in/out, review, assignments, commenting, and version tracking.

As a content creator, how can I get feedback from internal and external sources?
Xyleme includes a collaborative, web-based content review system inside of Xyleme Create. Content owners may initiate a review and invite internal and external reviewers via a system generated email. The collaborative review provides all reviewers a system to highlight, comment, and reply to other comments in a conversation-styled review experience. Additionally, comments can be flagged for implementation, rejected, or marked completed.

Can I tag my content objects with metadata?
Yes, you can tag your content objects with metadata in Xyleme. This is one of the key features of the platform, and it allows you to add descriptive information and tags to your content that can then be used for search, filtering, and organization. Additionally, you can define custom metadata fields and values to meet your enterprise needs.

At what levels can you reuse content?
Xyleme provides several levels of content reuse, from individual content objects to entire documents or projects. At the most granular level, you can reuse individual content components, such as images, text, tables, or video. These components can be recombined like building blocks into larger content objects like topics or lessons.

Can I search for content to reuse within my own document?
Yes, you can search for content to reuse and link into your own projects in Xyleme. The platform indexes its entire library and includes a powerful search engine that allows you to search by keyword, metadata, or other custom criteria. This makes it easy to find and reuse existing content within your own projects, saving you time and effort, while providing efficiency and consistency at the enterprise level.

Xyleme Create™ Authoring System is a powerful, collaborative authoring platform that simplifies reuse, maintenance & personalization at scale by structuring and storing content in flexible XML, so it can easily be linked and reused in any number of outputs, formats & iterations without duplicating efforts.


Is Xyleme multi-lingual?
Translations for your content can be managed and output in 29 languages directly in Create, including Asian and right-to-left languages.

What types of rich media types are supported?
Virtually any type of image, video, audio file, HTML5 animation can be uploaded to the media library and used in your learning content.

Do you support AICC?
Yes. Xyleme can output AICC AGR 10-compliant packages.

How do you handle language translation?
There is a workflow process that allows you to manage the full cycle for internal or external translation processes. If you use third-party tools or services, you can export content for translation and then update the original course with new languages. We provide visibility into the changes between versions in master language, which helps to lower translation costs.

Are you 508C-compliant?
Yes.  Courses created in Xyleme can be published to be 100% 508C-compliant.

Is the XLIFF (XML localisation interchange file format) standard supported?
Yes. From Xyleme you can export the master document to XLIFF, get it translated, and reimport it back to create the translated version. You can manage as many translations of the same content as you want.

Can you import MS Office documents into Create?
Yes, this is a standard feature of our applications. Within Create, the import tool automatically creates fully structured documents, including images and media which are automatically stored in the Xyleme media repository.

Can you import from Rapid Authoring tools, like Articulate Storyline and Adobe Captivate into Create?
Yes.  Authored content can be brought into Xyleme documents in their original format.

What other formats can be imported into Create?
Virtually any format of existing content can be imported into Xyleme, using our XML import. The structure and consistency of the source content will determine how much effort will be required.

Can document imports be done in bulk?
Yes, bulk import is supported.

I want authors to be able to preview, but not publish. Is this possible? 
In Create, the ability to publish and deploy content is a privilege that can be removed from a user account through the use of a role. With Create app access, an author can preview and publish. To remove the ability to publish, assign a role or roles to the user that do not include the Publish / Deploy Content privilege. 
 
At this time, Create Desktop does not recognize the application of the privilege via the role in order to remove publishing from the account.

I understand that Create builds XML behind the scenes. Can I make edits to the XML?
There is no way to make edits to the XML inside the system. While there may be legitimate reasons to edit the XML (for example, translation), we generally discourage the practice. One small mistake in the XML can render it inoperable and inaccessible.

Xyleme Syndicate™ is a cloud-based, SCORM-compliant, centralized content management platform that provides a single source of truth & allows organizations to deliver content exactly where it needs to be — with or without an LMS — while providing powerful search capabilities, full version control & robust security.

Can we use Syndicate for content created in tools other than Create?
Yes. You can upload third-party content including PDFs, Word, Powerpoint, movies and virtually any other type of content. SCORM packages generated from Articulate Storyline and Adobe Captivate can be stored in and played in Syndicate.

Can Syndicate be branded for my company?
Yes. You can upload your logo and set the color scheme to match your branding for the desktop and mobile portals.

Can we control access to content for users and groups?
Yes, you can permission folders and content for group access.

Can users search inside documents?
Yes.  Detailed search and filtering returns both documents and learning objects that can be further filtered using meta data.

How is video supported in Syndicate?
Video is delivered in Syndicate using progressive download, similar to how YouTube delivers videos. Video formats supported include: .ogg, .webm, .mp4, .mp4v, .mpg4, .flv, .mov (not in IE).

How do you ensure content performance to our distributed users?
Syndicate uses a leading Content Delivery Network (CDN) to serve content to end-users with high availability and high performance.

Is Syndicate multi-lingual?
Syndicate Portal is currently only in US English, but supports multi-lingual searching based on the document language. Other user interface languages will be supported in the future.

Do I have to use Syndicate’s Portal to deliver my content?
No. Content in Syndicate can be shared using easy to understand links of various types. There is a library available of RESTful APIs to query different types of information that may be relevant to an integration.

Can access to Syndicate be enabled with Single Sign On (SSO)?
Yes. SSO with Syndicate is supported using the SAML 2.0 standard. Contact your Customer Success Manager for more information.

Can I upload my own documents and courses authored outside of Create into Syndicate?
Yes. Your own documents (spreadsheets, Word docs, PDF docs, etc.) and SCORM courses can all be uploaded into Syndicate and taken by learners and portal users. However, the statements recorded in the Learning Record Store (LRS) will differ between Create-produced SCORM courses and 3rd-party SCORM courses.

Can I maintain different versions of the same content?
Any time the same document is published to Syndicate using the same output profile into the same folder, a new version of the document is automatically created. All versions are available to Admin and can be accessed via a unique URL. If you want two versions that are independent of one another, publishing into a different folder or through a different output profile will create a unique document in Syndicate.

We don’t have the resources to maintain and support our organization’s web templates. Can Xyleme do it for us?
Absolutely! Managed as a Services project, our developers will perform any updates and maintenance necessary to templates as needed. Contact your Customer Success Manager for more information.

What is required to configure the software?
Xyleme includes a comprehensive library of authoring and publishing templates that can be configured to a customer’s specific requirements. Themes and style changes for responsive web outputs are made in Create, as well as course sequencing rules. Print output designs for Word and PowerPoint are made directly in Word and PowerPoint templates.

How long does it take to implement the software?
Implementation time is unique to each customer. Your Customer Account Manager (CAM) will guide your team through the process to achieve short-term wins and long-term innovation, while offering best practices to increase user adoption and drive continuous improvement. Xyleme has developed a project framework based on Agile methods and years of successful implementations with organizations from many industries. It is designed to quickly mobilize a team of experts from Xyleme and your organization to identify and deliver learning content and strategy aligned to your business needs. 

Is support included?
Yes.  You will have regular checkpoints with your account manager plus access to our 24-7 support system and self-help tools including online help, eLearning and weekly live-learning sessions.

Where is our data stored?
Customers can choose in which region they would like their data stored. Currently Xyleme’s platform operates in the United States and the United Kingdom.

Do you encrypt data at rest and in transit?
Yes. At rest, data is encrypted using the industry standard AES256 algorithm. In transit, data is encrypted using TLS 1.2 or higher across public networks.

How do you handle security incidents?
Xyleme follows the NIST Computer Security Incident Handling Guide (NIST SP 800-61) to ensure that security incidents are handled using a well-designed and proven process.

Is our data backed up?
Yes. All data you store in Xyleme’s platform is backed up at least daily in both the primary region where you are hosted and to a secondary region in the same country. We test our disaster recovery procedures annually as well as whenever there is a change to the backup mechanism.

At Xyleme, we believe that content should be accessible 
to everyone. Our aim is to empower people 
regardless of ability or situation. <br><br>Find out more about our accessibility features.