Boulder, CO; March 9, 2015 – Xyleme, the leading content management system for learning and development, announced Friday that Leslie Farinella has been named Vice President of Customer Success. With her deep-rooted training industry experience and extensive knowledge of content strategy, Farinella will oversee the customer success teams and lead the new customer success program for Xyleme as they continue on a fast-paced growth trajectory.
Prior to Xyleme, she successfully guided many organizations while challenging them to re-imagine their learning content strategy in order to provide learners with more options, at higher quality while lowering development cycle times. She has a strong background in process improvement and change management; helping clients solve their business problems through technology and agile processes. Farinella gained in-depth knowledge of the Xyleme platform while consulting for a client, helping them analyze their needs, research solutions, and subsequently select and implement Xyleme.
“We are delighted that Leslie has joined Xyleme’s team during this period of significant growth and transition,” commented Mark Hellinger, President & CEO of Xyleme. “Customer success is the top priority at Xyleme and now with Leslie on board, we can elevate the level of consulting and services we bring to our customers throughout their entire lifecycle. We have found that after initial onboarding, our customers are on a continuous journey to improve the effectiveness of their learning content and we are well-positioned to partner with them on that journey.”
“Xyleme has a good foundation to build from; already assisting training departments and publishers to drive business results through strategic learning content” added Farinella. “It was the quality of the solution, employees and customers of Xyleme that made this decision easy. I’m delighted to join the Xyleme team and I look forward to working with our Customer Success Managers and helping our customers become even more successful.”
Farinella holds a Bachelor of Science in Engineering and a Master of Education in Curriculum and Instruction from the University of Missouri.
Xyleme delivers content management for learning and development. We partner with organizations to transform the way they author, publish, deliver, and analyze learning content to drive business performance. With Xyleme, organizations have everything they need to create a dynamic learning environment — from rapid single-source content development to anywhere delivery. It’s a content management solution that brings increased velocity to the entire learning technology ecosystem and makes learning content a competitive advantage.