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Customer Training & Product Education

Xyleme makes it easy for Customer Training & Product Education teams to enhance participation rates, improve knowledge retention & increase customer satisfaction.

Xyleme is the unified, centralized & standardized platform for Customer Training & Product Education

Xyleme empowers customer success teams to improve customer participation & satisfaction rates by delivering  content in more flexible & engaging ways

Enable seamless collaboration across teams to optimize customer training & support content

Share and reuse content across teams to eliminate rework & dramatically reduce time to market. Link content components — don’t copy and paste — to reuse customer training and product education content across publications, channels & experiences. 

Slash development time for new product launches & customer training updates

Enable faster, more successful product launches and updates across all Customer Training & Product Education content, including self-guided online courses, on-demand and searchable course materials, printed materials and publications, instructor-led training (ILT), and customer reference and support materials. 

Provide the right content, in the right place, at the right time, on any channel

Personalize & localize content by language, region, experience level, product, and more, in order to drive a more consistent, relevant & personalized experience while seamlessly supporting unique audiences and geographic requirements.  

Ensure accuracy & consistency across the customer journey

Keep content in sync and reuse content across teams to provide a more consistent customer experience. Update content once at the component level & easily push to all publications to easily keep up with product releases & content changes as they occur.

 

Optimize content with rich user engagement & content performance analytics

Track data from multiple sources in a centralized dashboard to gain a comprehensive view of customer engagement and product education content performance, making it easy to understand the impact & outcomes of your customer training programs.

End-to-end Customer Training & Product Education content management

Support certification & compliance

Track comprehensive assessment results for certification management & view detailed reporting on product & customer education content development, version histories & consumption to support regulatory compliance.

Publish dynamic digital & print outputs

Easily import content from other popular tools (Articulate Storyline, Adobe Captivate, etc.) to use the right tool for the job while centralizing content management & establishing a single source of truth.

Support flexible & collaborative content authoring

Make it easy for content teams to work together with a collaborative cloud-based XML authoring environment that allows authors & subject matter experts (SMEs) to check out content for review & provide feedback.

Track Robust Analytics with xAPI Integrations

Track comprehensive assessment results for certification management & view detailed reporting on content development, version histories & consumption to support regulatory compliance.

Streamline translation management & reduce costs

Export content & media — from full publications & courses to individual content components — directly into XLIFF to reduce translation costs & management time.

Leverage outside tools with xAPI integrations

Easily import content from other popular tools (Articulate Storyline, Adobe Captivate, etc.) & embed content in external business applications to use the right tool for the job.

Xyleme’s makes it easy for Customer Training & Product Education teams to enhance participation rates, improve knowledge retention & increase customer satisfaction

TELETRACKING

“We needed a solution that gave our customers a single platform where they could access everything they need, but that also allowed for us to deliver learning content via their own LMS systems… and we needed to accomplish this while retaining insight into content consumption.

Xyleme has solved this problem by allowing us to seamlessly embed our content into our Client Community, creating a one-stop-shop for our clients that also provides the data we need.

Ready to turn your content into a competitive advantage?

Xyleme is the only unified solution for content authoring, management, delivery, personalization & syndication at scale. 

Xyleme has been recognized by Deloitte, Brandon Hall Group, Bersin™ & Training Magazine
for excellence in products, learning design & innovation.

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