Customer Training & Product Education
Xyleme makes it easy for Customer Training & Product Education teams to enhance participation rates, improve knowledge retention & increase customer satisfaction.
Xyleme is the unified, centralized & standardized platform for Customer Training & Product Education
Xyleme empowers customer success teams to improve customer participation & satisfaction rates by delivering content in more flexible & engaging ways
Enable seamless collaboration across teams to optimize customer training & support content
Share and reuse content across teams to eliminate rework & dramatically reduce time to market. Link content components — don’t copy and paste — to reuse customer training and product education content across publications, channels & experiences.
Slash development time for new product launches & customer training updates
Enable faster, more successful product launches and updates across all Customer Training & Product Education content, including self-guided online courses, on-demand and searchable course materials, printed materials and publications, instructor-led training (ILT), and customer reference and support materials.
Provide the right content, in the right place, at the right time, on any channel
Personalize & localize content by language, region, experience level, product, and more, in order to drive a more consistent, relevant & personalized experience while seamlessly supporting unique audiences and geographic requirements.
Ensure accuracy & consistency across the customer journey
Keep content in sync and reuse content across teams to provide a more consistent customer experience. Update content once at the component level & easily push to all publications to easily keep up with product releases & content changes as they occur.
Optimize content with rich user engagement & content performance analytics
Track data from multiple sources in a centralized dashboard to gain a comprehensive view of customer engagement and product education content performance, making it easy to understand the impact & outcomes of your customer training programs.
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End-to-end Customer Training & Product Education content management
Support certification & compliance
Track comprehensive assessment results for certification management & view detailed reporting on product & customer education content development, version histories & consumption to support regulatory compliance.
Publish dynamic digital & print outputs
Easily import content from other popular tools (Articulate Storyline, Adobe Captivate, etc.) to use the right tool for the job while centralizing content management & establishing a single source of truth.
Support flexible & collaborative content authoring
Make it easy for content teams to work together with a collaborative cloud-based XML authoring environment that allows authors & subject matter experts (SMEs) to check out content for review & provide feedback.
Track Robust Analytics with xAPI Integrations
Track comprehensive assessment results for certification management & view detailed reporting on content development, version histories & consumption to support regulatory compliance.
Streamline translation management & reduce costs
Export content & media — from full publications & courses to individual content components — directly into XLIFF to reduce translation costs & management time.
Leverage outside tools with xAPI integrations
Easily import content from other popular tools (Articulate Storyline, Adobe Captivate, etc.) & embed content in external business applications to use the right tool for the job.
Xyleme’s makes it easy for Customer Training & Product Education teams to enhance participation rates, improve knowledge retention & increase customer satisfaction
Ready to turn your content into a competitive advantage?
Xyleme is the only unified solution for content authoring, management, delivery, personalization & syndication at scale.
Xyleme has been recognized by Deloitte, Brandon Hall Group, Bersin™ & Training Magazine
for excellence in products, learning design & innovation.
