Xyleme horizontal logo

Welcome to Xyleme's
Customer Portal

This portal is intended for existing Xyleme customers, and contains “quick links” to Xyleme information and tools.

If you have reached this portal and you are not an existing Xyleme customer, you will not have access to these links. If you would like to know more about Xyleme and how we can help you solve your content challenges, please contact us so we can assist you further.

Next Release: 2020.4 (Dates subject to change)

  • Europe: April 13, 2021
  • North America: April 14, 2021
Xyleme platform release information
customer-portal-xy

Questions or Log In Issues?

We use the Customer Request Center questions, log issues, request enhancements, and create tasks.  If you do not have an account, please contact your Relationship Manager and you will be assisted further.

> Customer Request Center

FAQ

If you don’t find your answer here, reach our to your customer relationship manager.

> Frequently Asked Questions

Platform Information
Training Information
Community & Events
Project Portal / Knowledge Base

Platform Information

Upcoming Platform Release Summary

This page is a summary of changes coming in the next release of the Xyleme platform.

Xyleme Platform Release Summary 

Release Notes

This document is updated with the beta release (about two weeks prior to production release) with details of what’s upcoming in the next release.

Release Notes

 

Platform Roadmap

Xyleme is happy to share our plans with customers and excited for you to see what we are working on.

Three-Month Rolling Platform Roadmap

Training Information

Training, Education and Answers

We have several options for you to learn and explore all aspects of the Xyleme platform:

  • Classes, Q & A, Ask-The-Experts – We offer a variety of live-virtual sessions each week for overview training, general and detailed technical questions.
  • Feature Friday – Live-virtual sessions where we discuss different aspects of our platform and implementation strategies. These Feature Friday sessions are recorded and available in the Feature Friday Channel on our learning portal.
  • Learning Portal – A searchable resource portal for product training and documentation.

 

If you do not have an account for the Learning Portal, please submit a JIRA ticket or ask your company admin or our relationship managers to do this for you.

Community & Events

User Community

Our custom Yammer community is where the weekly training schedule is highlighted, customers can ask questions in an open forum, and important information is shared (such as system down alerts).

If you do not have an existing Yammer account, please contact your Relationship Manager and you will be assisted further.

Link To User Community

 

Community Directory

In addition to our user community, we publish a private online directory of Xyleme users across our install base.  The directory if only available to those who have choose to be included in it themselves.

Opt-In Here

Core Team Roundtable

This is an opportunity to get together with other Xyleme customs to discuss supporting the Xyleme platform. This is not a presentation but rather a conversation about the opportunities and challenges around implementing and supporting the Xyleme platform at your company.

Register For The Core Team Roundtable

Project Portal / Knowledge base

Confluence

We use Wiki / Confluence as our knowledge base.  It contains project information, user stories, contact information, release notes and schedules, product information, product discussions, you name it!  If you do not have an existing Wiki account, please contact your Relationship Manager and you will be assisted further.

View Wiki / Confluence

Frequently Asked Questions

If you don’t find your answer here, reach our to your customer relationship manager.

Visit FAQ

We are so Thankful
for Your Partnership

We’re proud to be the industry-leading provider of enterprise content management solutions, but we know that success goes far beyond technology.  We are committed to partnering with our customers to continue to innovate and to drive continued improvements, agility and growth.

As always, please don’t hesitate to contact your Relationship Manager with any questions, needs, or other feedback you may have.

Based in Denver, Colorado

XY-mark

stay informed!

Sign up to receive monthly updates & exclusive content