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Performance Support & Field Service Operations

Xyleme makes it easy to deliver on-the-job resources and performance support on any device, anywhere workers need to access it, elevating the performance of front-line and field service team members, reducing cost of service, and improving the customer experience. 
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Xyleme is the unified, centralized & standardized platform for Performance Support & Field Service Operations

Deliver the right content, in the right place, at the right time, on any channel

Xyleme makes it easy to deliver Performance Support content anywhere your team members in the field want or need to access it — within mobile applications for rapid search or knowledge content browsing, internal knowledge-base portals, or embedded within business processes or desktop applications. 

 

Seamlessly deploy new & updated product and process content

Update content once at the component level & easily push to all channels and experiences — HTML5, SCORM, web pages & portals, IoT apps, chat bots, PowerPoint, Word, PDF, etc. — to keep content current and in sync across channels geographies.

 

Slash development time by reusing content across formats, publications & platforms

Share and reuse content across teams to reduce content development time while also improving consistency across the organization. Quickly repurpose existing content in new configurations and formats with built-in publishing templates to meet new business demands.

Ensure content consistency & accuracy to improve compliance & outcomes

Keep content in sync across all channels and formats. Whether tracking employee & customer activity or facilitating legal discovery & audit requests with comprehensive content usage and version history reporting, Xyleme allows organizations to manage large volumes of content with confidence.

 

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"Xyleme has the best customer service of any company we have ever worked with and provides dozens of resources to assist as our needs evolve."
"Xyleme is far more powerful, flexible and open than our previous authoring platform and sets us up to take advantage of features like content reuse which will be critical as our business continues to grow."
"The ability to distribute learning content anywhere we can insert a link has been a game changer."
"I really like that working with Xyleme isn't just purchasing software, they're a partner with us. Their team ultimately wants us to be successful in using their product. They also do a great job of listening to their customers."
"Xyleme has allowed us to create reusable content across our training modules, is scalable for our end users, and has reduced our translation costs."
"Xyleme has helped us better manage the content that we create. Not only are the authoring tools powerful, but the reuse is a great asset to any company."
"The ability to design in the system using templates and the ability to reuse content in multiple deliverables is very powerful, and brings out solid, consistent, professional looking content."
"We are able to simply support both print and web outputs, we've gained much more control over several features that we used to be dependent on our old vendor for, and we've reduced our content maintenance requirements."
"Xyleme's support and education resources are responsive and truly world-class."
"Xyleme has made our translation process much easier to manage. Vendors are able to provide quick turn around and our costs have dropped."
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> Check out our reviews on G2

End-to-End Performance Support & Field Service Operations Content Management

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Centralize content management with reusable components

Establish a single source of truth with a centralized, cloud-based content management repository. Easily integrate content created in outside applications without duplication, ensuring accuracy, consistency, & ease of maintenance.

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Simplify content reuse & personalization

Create Field Service Operations & on-the-job training content once in reusable blocks & link — don't copy & paste — to facilitate reuse & reduce the ongoing maintenance burden.

Publish dynamic web & print outputs to any channel

Use built-in, customized themes to publish Field Operations & on-the-job content to print or web with responsive design optimized for any device, format, or language.

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Support certification & compliance

Track comprehensive assessment results for certification management & view detailed reporting on Field Service Operations & on-the-job-training content development, version histories & consumption to support regulatory compliance.

Easily integrate with other authoring tools

Easily import content from other popular tools (Articulate Storyline, Adobe Captivate, etc.) to use the right tool for the job, while centralizing content management & establishing a single source of truth.

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Capture robust analytics & performance dashboards

Capture question-level analytics that go far beyond course completions to collect & track data from multiple LMSs, learning portals, etc., in order to gain an accurate picture of content access & activity.

Because Xyleme makes Performance Support & Field Service Operations content easier to access & consume, workers are less likely to commit safety, compliance, or regulatory violations. 

ENTERPRISE TELECOMMUNICATIONS PROVIDER

“The ability to distribute learning content anywhere we can insert a link has been a game changer.

Xyleme allows for multi-point distribution of learning content and the ability to incorporate learning content directly into many systems. This has led to dramatic increases in the use of reference content since we can better meet learners right where they need it.

Most importantly, every interaction is tracked so we can easily tell if we are connecting with learners.”

> Read the full review on G2

Ready to turn your content into a competitive advantage?

Xyleme is the only unified solution for content authoring, management, delivery, personalization & syndication at scale. 
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Xyleme has been recognized by Deloitte, Brandon Hall Group, Bersin™ & Training Magazine
for excellence in products, learning design & innovation.

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