According to leading analyst firm Bersin, on-demand learning is the next step in the evolution of learning and poised to revolutionize how learning is conducted in the enterprise. Learning on demand implies that information and digital learning assets are immediately available – just as the learner needs them. It stems from the failure of monolithic courseware to adequately resonate or provide the necessary reinforcement on the job. Xyleme LCMS performance support solution is leading this charge. Searchable databases, help aids and learning materials are developed from reusable content objects and accessible on-demand.

Single Source Yields Multiple Performance Support Tools

At the heart of Xyleme LCMS are reusable XML learning objects. Flexible instructional design templates can incorporate a multitude of versatile topics that can be reused and repurposed in many contexts and formats. With Xyleme, performance support tools such as job aids, searchable databases and online reference materials can be automatically created as part of the content development process for instructor-led training and online learning courses. This means that a single development process yields both the initial training and the ongoing reinforcement required to maximize performance. Training programs and performance assessments are immediately enhanced without the need for multiple tools or redundant content development.

Contextual Learning Queries Deliver Custom Training

At the core of on-demand performance support is the notion that learning is contextual and on-demand. In other words, the information users receive relates specifically to their present task – no more, no less – and is available at the click of a button. For most training organizations, the copious volumes of content along with the content's numerous updates and localizations make this an unmanageable task. Xyleme solves this problem by allowing users to perform precision searches on training content to instantaneously zero in on the information they need at the moment they need it. For example:

• Find the exact procedure from all the maintenance manuals to fix problem A on the in-flight entertainment system B for airplane model C.
• Query technical documentation and online courseware to discover all new product features and retrieve the portions of the product courses that train users on each of these new features.

Xyleme accomplishes this by moving far beyond simple keyword searches whose results deliver volumes of irrelevant content. Instead, Xyleme leverages the granularity of XML and reusable learning objects to delve deep inside the structure of content. With Xyleme, individual learners have at their fingertips the power to retrieve and consolidate only the information that is relevant to them, be it an entire course, a single topic, or multiple parts from a variety of blended learning products.

User Profiles Drive Automated Content Delivery

With Xyleme LCMS, training resources of an organization are made contextually available through proactive, automated content delivery based on profiles. This matching of resources can be based on any number of criteria, including a specific task, job role and/or geographical location.

To illustrate, the assignment of a task can trigger the Xyleme system to query the profiles of personnel completing the task. If training certifications have expired or are missing, or if the procedure the user had been previously trained upon has been updated, Xyleme can recognize this gap, notify the learner, and provide access to the specific set of resources required to bring credentials up-to-date. The criteria for the query is completely customizable, allowing training organizations to reinforce learning as employees’ roles and responsibilities, and thus knowledge requirements, shift from project to project.

Request more information about Xyleme's Performance Support solution.